Delivery & Returns

Effective Date: 7th March, 2026

At Gadget Arena Kenya, we are committed to providing a smooth, transparent, and reliable shopping experience. This Delivery & Returns Policy outlines how we process orders, deliver products, and handle returns and refunds.

1. Delivery Policy

1.1 Delivery Coverage

Gadget Arena Kenya delivers products throughout Kenya.

We offer delivery services within Nairobi and to major towns and regions across the country through trusted courier partners.

1.2 Delivery Options

Standard Delivery

Orders are typically delivered within 1–5 business days depending on the customer’s location and product availability.

Same-Day Delivery

Same-day delivery may be available within selected areas of Nairobi for orders confirmed before 3:00 PM on business days.

Availability of same-day delivery is subject to product availability and delivery capacity.

1.3 Shipping Charges

Delivery charges vary depending on:

• Delivery location
• Product size and weight
• Delivery method selected

Applicable delivery charges will be communicated before order confirmation.

1.4 Pay on Delivery

Pay on Delivery is available for eligible orders within selected areas of Nairobi only.

Gadget Arena Kenya reserves the right to limit or decline Pay on Delivery services based on product category, order value, delivery location, or previous order history.

1.5 Order Processing

Orders are processed after successful payment confirmation or order verification.

Orders received:

• During business hours are normally processed the same day.
• After business hours, on weekends, or on public holidays will be processed on the next business day.

1.6 Order Verification

For security and fraud prevention purposes, Gadget Arena Kenya may contact customers to verify:

• Order details
• Delivery information
• Payment information
• Customer identity

Orders that cannot be verified may be delayed, cancelled, or declined.

1.7 Delivery Tracking

Where available, customers may receive delivery updates through SMS, phone calls, WhatsApp, email, or courier tracking systems.

1.8 Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

• Courier disruptions
• Weather conditions
• Public holidays
• Traffic conditions
• Other circumstances beyond our control

Gadget Arena Kenya shall not be held responsible for delays caused by third-party courier providers or events beyond our reasonable control.

1.9 Failed Deliveries

If a customer is unavailable to receive an order or provides incorrect delivery information, additional delivery charges may apply for re-delivery attempts.

2. Returns & Refund Policy

2.1 Eligibility for Returns

Returns may be accepted within 7 days of delivery provided that:

• The product remains unused.
• The product is in its original condition.
• Original packaging, seals, manuals, accessories, and included items are intact.
• Proof of purchase is provided.

2.2 Non-Returnable Items

Returns will not be accepted for:

• Products damaged after delivery due to customer handling.
• Products with physical damage.
• Products with liquid damage.
• Products altered, modified, or repaired by unauthorized persons.
• Software, digital products, subscriptions, licenses, or downloadable products.
• Products specifically marked as non-returnable.

2.3 Change of Mind Purchases

Returns requested due to a change of mind may be approved at Gadget Arena Kenya’s discretion provided the product remains unopened, unused, and in resaleable condition.

Delivery charges are non-refundable.

2.4 Incorrect or Defective Products

If you receive:

• An incorrect product
• A defective product
• A damaged product

please notify Gadget Arena Kenya within 24 hours of receiving the order.

Our team may request photographs, videos, or additional information to verify the issue.

Once verified, we may provide:

• A replacement product
• A repair where applicable
• A refund where appropriate

2.5 Return Process

To request a return:

1. Contact Gadget Arena Kenya using the details below.
2. Provide your order number and reason for return.
3. Follow the return instructions provided by our team.
4. Securely return the product in its original packaging.

Customers are responsible for return shipping costs unless the return is due to:

• An incorrect item supplied by Gadget Arena Kenya.
• A verified defective product.
• A verified shipping error.

2.6 Inspection and Approval

All returned products are subject to inspection upon receipt.

Returns that do not meet the conditions outlined in this policy may be rejected and returned to the customer.

2.7 Refund Processing

Approved refunds are processed within 7 business days after inspection and approval.

Refund timelines may vary depending on:

• Payment provider
• Bank processing times
• Mobile money processing times

3. Exchanges

We do not currently offer direct exchanges.

Customers wishing to obtain a different product may return an eligible item in accordance with this policy and place a new order separately.

4. Warranty Claims

Products covered by manufacturer warranties should be handled in accordance with the applicable Warranty Policy.

Warranty claims are assessed separately from returns and refunds.

5. Contact Information

Gadget Arena Kenya

Physical Address:
Kimathi House, 1st Floor, Shop 105
Nairobi, Kenya

Phone: +254 795 827 252

Email: info@gadgetarena.co.ke